Feedback

Octagon Chambers operates a traffic light system for dealing with client feedback. We welcome concerns or suggestions that help us to improve the service we provide. Our complaints procedure is documented and available from the clerks.

Our system works in the following way:

Feedback (Green):
We welcome feedback from current and past clients. We find the views of those we may have ‘lost’ as clients particularly useful. If you have comments, views or suggestions, we would be pleased to hear them. It is also nice to hear if one of our Counsel did particularly well.

Concerns (Amber):
Our policy is to treat a concern as something that requires a response, but is not a formal complaint. For the avoidance of doubt, a complaint requires a formal written response to the professional clients. Any ‘concerns’ will be investigated promptly by the Senior Clerk, the individual or the Head of Chambers depending on the level of seriousness.

Complaint (Red):
A complaint is defined as an expression of dissatisfaction from the client such that it requires a written response from Chambers, the first point of contact for any complaint is the individual, or the Senior Clerk. All client complaints are progressed and resolved promptly and effectively with the aim of notifying the client of the outcome within 28 days of receipt of complaint.

Click Here for the Feedback Form
Please take the time to download and complete a form and send it to us,

clerks@octagonchambers.co.uk